Craftsman Auto Care - Fairfax

Marya Asad a month ago

Got me in super quick to fix my headlights. Excellent communication, super kind and welcoming. Very responsive and able to see exactly what was going on with my car and discuss it every step of the way. Picked car up next day no issues. Everything smooth. My first time here and will definitely come back.

Sarah Hawn 2 months ago

A few days ago, my car displayed some lights on the dash and was gushing coolant. This was at like 5:58pm on a Friday, when they close at 6pm. They stayed to receive the car and my friend dropped me off. I picked up my car yesterday and my friend texted me to see if I had picked up the car yet and to also ask how the service was, because her car needs some repairs as well. I'm just going to use my text as the review: "Yes, I did! Finally got it this morning. They really were so great. Helped me stick to my budget and worked a lot of stuff around to make the repairs more affordable. They were honest, communicative, reliable, and thorough. Definitely going back. I've never felt like I wanted to go back to any shop but I think I want these guys to be my car guys forever. I would definitely recommend them." I have had bad experiences at car repair shops and honestly am generally on guard when I go, but I didn't have to feel that way at all at this shop.

Brian Z. 3 months ago

Richard helped me out tremendously! Quick, professional, and honest. Had a tire patched at another place that claimed they balanced the wheel afterwards. After a recent tire rotation I felt something off and brought it to the folks here. They saw it had way too many weights on the wheel after their road force balancing. Highly recommend and will be using these folks in the future. 10/10 truck rides smooth now!

D S 3 months ago

I’ve been taking my car to craftsman auto- Fairfax for years now and they have truly earned my complete trust. I initially came to them after months of frustration with other shops that couldn’t diagnose or fix a persistent issue. From my very first visit, the team treated me like family and immediately made me feel assured I was in good hands. They never push unnecessary repairs, yet they’re proactive about recommending the right preventative maintenance to avoid bigger problems down the road. When my transmission needed replacement, they went above and beyond by working directly with my warranty company—which was initially refusing coverage—and successfully got the entire repair approved at zero cost to me. Even on my most recent visit just a few days ago, they went the extra mile to save me both time and money. Every repair they’ve done has been perfect—I’ve never had to return for the same issue. I no longer worry about taking my car anywhere else. They’ve kept my vehicle reliable and healthy, and I highly recommend them to anyone looking for an honest, skilled, and caring mechanic. Thank you!

H H 11 months ago

I was given a coupon so I decided to try this place out. Place was super decorated for Halloween. Staff was friendly, honest, and efficient. I made an appointment but it was still a long wait because how many cars they have to work on. I expected it to take time so I wasn’t worried. If you need big work done, just drop it off and pick it up the next day. They emailed me copies of everything. They take pictures of everything! This is great because then I know what they were talking about when they are sharing concerns. There’s even little videos to show how a specific part works and affects the car’s function.